Where is the recognition that hospitality sits on the border of unprofitability?

A headline in the FT last week immediately got my hackles up – “Hospitality pays for low-value view of labour”. Where, in this headline, is the recognition that hospitality merely sits on the border of unprofitability? There is a lot of hospitality about (because, for example costs of entry are low, and lots of people want to do it) and it’s inefficient (delivering hospitality relies on people, who want to do things their way, and it requires lots of customers who have many different needs and many expectations). In the numbers, I take a look at delivery and dark business models. Read the full report. Subscribe to my free Weekly Briefing Report here.